Billing & Payments
Billing & Payment Options
Meters are read monthly and bills generated shortly after the read date. We send bills out four times each month so depending on where you live your bills are due at a certain time. The following is an approximate schedule for billing and cutoff schedule.
South Area – (Tanner, Mooresville, Swancott, and Greenbrier)
Meters are read during the first week of each month
These bills are due on the 3rd of each month
Cut off dates usually fall on the 3rd Tuesday of each month
East Area – (South of Copeland Road to Copperfield Subdivision)
Meters are read during the second week of each month
These bills are due on the 10th of each month
Cut off dates usually fall on the 4th Tuesday of each month
Clements Area – (Highway 72 West, Ripley and Coxey Community)
Meters are read during the third week of each month
These bills are due on the 19th of each month
Cut off dates usually fall on the 1st Tuesday of each month
North Area – (Ardmore, Elkmont, West Limestone, and Owens)
Meters are read during the fourth week of each month
These bills are due on the 24th of each month
Cut off dates usually fall on the 2nd Tuesday of each month
We do not send out second notices on past due accounts. However, we have a telephone system we use to contact customers the weekend prior to the disconnection date. It is very important we have correct telephone numbers for all of our customers.
Bills that are not paid by the due date are subject to a 20% late charge.
Our online payment processor updated their system which changed the way you login to pay your bill.
WHEN YOU CLICK THIE LINK TO PAY YOUR BILL – YOU WILL BE DIRECTED TO A BLUE SCREEN ASKING FOR A USER NAME AND PASSWORD – YOU WILL NEED TO CLICK NEW/REGISTER….AT THAT POINT YOU WILL ENTER YOUR CUSTOMER # AND PIN # AND CREATE YOUR USER NAME AND PASSWORD. Once that is done – it will direct you to your account, so you can pay your bill.
We apologize for the inconvenience. A new option with this upgrade – YOU CAN NOW SETUP AUTOPAY ON YOUR WATER ACCOUNT USING A DEBIT/CREDIT CARD.
Limestone County Water and Sewer Authority customers can now pay their utility bills online 24/7 with a credit card or debit card. This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on the Click to Pay button below and you will be instantly directed to Pay N Seconds. If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your CUSTOMER # and PIN from your utility billing statement. If you have more than one utility account with Limestone County Water and Sewer Authority, Pay N Seconds allows you to add multiple utility accounts under the same login. Please register first with your main utility account.
PAY BY MAIL
When paying by mail, never use cash; always use a check or money order. Write the customer number on payment and include bill stub. The mailing address for mailing payments is:
LIMESTONE COUNTY WATER & SEWER AUTHORITY
P O BOX 110
ATHENS AL 35612
PAYMENT DROP BOXES
Customer Service Office/Operations/Maintenance Office – 17218 US Highway 72 – Athens, AL
Payments at these boxes should not be made in cash. Write the customer number on payment and include bill stub. Customers’ subject to disconnect must use drop box at Customer Service Office.
Daily pickup times are posted at each box.
MONTHLY BANK DRAFT
This convenient payment option insures the customer will never pay a late penalty as a result of forgetting to pay or being out of town and will not have the hassle of writing checks or mailing payments. To sign up for this program, the customer completes an authorization form which includes their utility account number, bank name, bank number and signature. Once the authorization form is received, the customer will continue to receive a monthly bill, however, the bill will note “PAID BY BANK DRAFT”. The amount is electronically deducted from the customer’s bank account on the bill due date. When payment is due on a weekend or holiday, it will be deducted the following business day.
To sign up for monthly bank draft, the Bank Draft Authorization Form, complete and submit or call (256) 233-6444.
Payments may be made with a credit card either by telephone or at our main office. We accept VISA, MasterCard, and Discover.
PAY IN PERSON
Pay your bill in person by visiting one of the following locations:
17218 Hwy. 72 W
Athens, AL 35611
Monday thru Friday
Lobby – 8 am to 4:30 pm
Drive-thru – 8 am to 4:30 pm
Citizens Bank – Elkmont Branch Only
Reliance Bank – Limestone Co. Branches
1st National Bank-Ardmore
In order to make payments at one of the bank locations, customers must have their bill and must pay by due date on bill. Payments made after due date on bill can not be paid at the bank locations.
RETURN REMITTANCE POLICY
A service fee will be charged for any type remittance returned from any financial institution.
If an instrument is returned from a financial institution “Insufficient Funds”, LCWSA will redeposit the item one time and a service fee will be added to the account.
If the instrument is returned a second time “Insufficient Funds”, LCWSA will send the customer a letter indicating the date the instrument must be picked up and another service fee will be added to the account. If the instrument is not picked up by the date on the letter, the account will be subject to disconnection.
If an instrument is returned “Account Closed – Stopped Payment” or any other indication from the bank which prevents LCWSA to redeposit the item, the account will be subject to immediate disconnection.
If a customer has three items returned in a twelve month period, LCWSA will no longer accept checks on their account.