Customer Service

NEW RESIDENTIAL ACCOUNTS: REQUIREMENTS
New residential service with an existing meter located at the property may be applied for at our office at 520 S. Jefferson St. or by mail. Requirements to apply and setup a new account are: two forms of valid identification such as a valid driver’s license, military ID or social security card; a non-refundable connect fee which must be paid in advance. The connect fee amount is based on the size meter at the location of service. This process and fee must be completed each time a customer moves. If you are unable to apply in person, please print and complete the “Application for Service” and mail to our office with a copy of the required ID (Copy of ID must be legible) and payment for the connect fee. For questions or further information, please call 233-6444.

Once we receive the proper documentation, service will be turned on the following business day.

Click Here to print out an application for new service or Click Here for Online Form.

TRANSFERRING SERVICES
Transfers may occur if a customer has an existing deposit or is an existing customer in good standings and a service fee will be paid at the time of transfer. When transferring, the current bill must be paid in full on the account the customer is transferring from. If a customer is transferring and not in good standing, a $75 connect fee must be paid. if a customer is in good standing the transfer fee is $20.

Upon individual request and review, we will allow service to be active at both addresses for a period of 10 days for the convenience of moving and clean up.

SERVICE CHARGES
Charges are made for routine and special services to recover a portion of the expense of setting up and handling new accounts.

Service charges are imposed for the following: new service, transfer of service, trips to turn water on/off at customer’s request, reread water meter if reading is found to be correct, test meters if meter accuracy is correct, damage to LCWSA property (locks, curb stops, etc), if an account is unpaid at the time the collection list is generated and meter service employees have left to begin disconnects for nonpayment, pulled meters, cut locks and illegal use of water.

PAYMENT ARRANGEMENTS
In the event a customer’s account becomes past due and is subject to disconnect, the customer can get their past due balance below $36 and avoid interruption in service. This payment must be received prior to cutoff date. If a customer has questions or needs further information, contact us at 256-233-6444 or email us at tammys@lcwsa.com.