New Policies
 Customer Service

  LCWSA
  PO Box 110
  17218 Hwy 72 West
  Athens, AL 35612
  256-233-6444

Billing & Payment Options

BILLING
Meters are read monthly and bills generated shortly after the read date. We send bills out four times each month so depending on where you live your bills are due at a certain time. The following is an approximate schedule for billing and cutoff schedule.

South Area - (Including Tanner, Mooresville, Swancott, and Greenbrier)

  • Meters are read during the first week of each month
  • These bills are due on the 3rd of each month
  • Cut off dates usually fall on the 3rd Tuesday of each month

    East Area - (South of Copeland Road to Copperfield Subdivision)

  • Meters are read during the second week of each month
  • These bills are due on the  10th of each month
  • Cut off dates usually fall on the 4th Tuesday of each month

    Clements Area - (Highway 72 West, Ripley and Coxey Community)

  • Meters are read during the third week of each month
  • These bills are due on the 19th of each month
  • Cut off dates usually fall on the 1st Tuesday of each month

    North Area - (Ardmore, Elkmont, West Limestone, and Owens)

  • Meters are read during the fourth week of each month
  • These bills are due on the 24th of each month
  • Cut off dates usually fall on the 2nd Tuesday of each month

    We do not send out second notices on past due accounts. However, we have a telephone system we use to contact customers the weekend prior to the disconnection date. It is very important we have correct telephone numbers for all of our customers.

    Bills that are not paid by the due date are subject to a 20% late charge.


    PAY BY MAIL
    When paying by mail, never use cash; always use a check or money order. Write the customer number on payment and include bill stub. The mailing address for mailing payments is:

    LIMESTONE COUNTY WATER & SEWER AUTHORITY
    P O BOX 110
    ATHENS AL 35612


    PAYMENT DROP BOXES

  • Customer Service Office- 520 South Jefferson-Athens
  • Operations/Maintenance Office - 17218 US Highway 72 - Athens
  • Turner Treatment Facility - 10992 US Highway 31 - Athens

    Payments at these boxes should not be made in cash. Write the customer number on payment and include bill stub. Customers' subject to disconnect must use drop box at Customer Service Office.

    Daily pickup times are posted at each box.


    MONTHLY BANK DRAFT
    This convenient payment option insures the customer will never pay a late penalty as a result of forgetting to pay or being out of town and will not have the hassle of writing checks or mailing payments. To sign up for this program, the customer completes an authorization form which includes their utility account number, bank name, bank number and signature. Once the authorization form is received, the customer will continue to receive a monthly bill, however, the bill will note "PAID BY BANK DRAFT". The amount is electronically deducted from the customer's bank account on the bill due date. When payment is due on a weekend or holiday, it will be deducted the following business day.

    To sign up for monthly bank draft, click here to print out the Bank Draft Authorization Form, complete and mail as instructed or to request a form email us at tammys@lcwsa.com or call (256) 233-6444.


    CREDIT CARD
    Payments may be made with a credit card either by telephone or at our main office. We accept VISA and MasterCard.


    PAY IN PERSON
    Pay your bill in person by visiting one of the following locations:

    • Main Office - 520 South Jefferson - Athens, AL
    • Monday thru Friday
    • Lobby - 8 am to 4:30 pm
    • Drive-thru - 7:30 am to 4:30 pm 
    • Citizens Bank - Elkmont Branch Only
    • Reliance Bank - Limestone Co. Branches
    In order to make payments at one of the bank locations, customers must have their bill and must pay by due date on bill. Payments made after due date on bill can not be paid at the bank locations.


    RETURN REMITTANCE POLICY
    A service fee will be charged for any type remittance returned from any financial institution.

    If an instrument is returned from a financial institution "Insufficient Funds", LCWSA will redeposit the item one time and a service fee will be added to the account.

    If the instrument is returned a second time "Insufficient Funds", LCWSA will send the customer a letter indicating the date the instrument must be picked up and another service fee will be added to the account. If the instrument is not picked up by the date on the letter, the account will be subject to disconnection.

    If an instrument is returned "Account Closed - Stopped Payment" or any other indication from the bank which prevents LCWSA to redeposit the item, the account will be subject to immediate disconnection.

    If a customer has three items returned in a twelve month period, LCWSA will no longer accept checks on their account.


  • Copyright © 2003 Limestone County Water and Sewer Authority